Success Stories
Insurance
How Discover Market Scaled Insurance Support with a Native-Language AI Agent
By automating repetitive policy queries, instantly identifying the type of event to be insured, and offering native Brazilian Portuguese support, Discover Market simplified customer interactions and reduced operational load—without adding to their support team
About the company
Discover Market is a digital insurance platform based in Brazil, offering simplified, user-friendly event-based insurance products for organizers and attendees. Built on transparency and ease of access, their platform delivers tailored coverage across a wide variety of event types
The Challenge
As Brazil’s event-insurance market expanded, Discover Market faced:
- Surging support volume. A flood of questions on policy terms, eligibility, and event classification overloaded their small team.
- Inconsistent manual workflows. Hand-written responses led to varied accuracy, causing customer drop-offs and higher compliance risk.
- Integration demands. They needed a plug-and-play solution for their WordPress microsite—complete with session continuity and structured reporting—without extra headcount or infrastructure changes.
Measurable Business Impact
Discover Market’s deployment of a native-language AI agent boosted service efficiency, customer clarity, and operational scale without adding to support costs.
3-second
average response time
Maintained consistently to simulate human-like interactions.
24/7
localized support
Portuguese-only assistance around the clock, with zero new hires.
95%
of conversations handled by AI
End-to-end resolutions requiring minimal manual review.
85%
user satisfaction
High CSAT driven by fast, accurate, and helpful responses.
40%
reduction in manual support workload
Achieved without increasing headcount.
The Core Technology Stack
Our Custom AI Solution
Nurix deployed a conversational AI Chat Agent equipped with advanced features tailored to enhance user engagement and service efficiency.
“We saw instant improvements in response times and customer satisfaction—without adding to our team.”
— Head of Data Science, Discover Market
Key Differentiator
Scales event-insurance support dynamically with zero overhead and zero retraining
A native-language AI agent that combines deep policy knowledge, session continuity, and transparent logging—unlocking efficiency and compliance at every touchpoint.