Success Stories
Insurance
How First Mid Insurance Transformed Training With an AI Assistant
By turning a 200-page training manual into an interactive AI-powered assistant, First Mid Insurance simplified onboarding, reduced compliance risks, and boosted team productivity, all without retraining or expanding staff.
About the company
First Mid Insurance Group (FMIG) is a full-service insurance agency offering tailored solutions for individuals, families, and businesses across the United States. Following multiple acquisitions, FMIG needed a way to unify workflows, streamline employee training, and maintain compliance across its expanding operations.
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The Challenge
As First Mid Insurance Group expanded through acquisitions, it inherited multiple agencies — each with its own workflows, processes, and training manuals. This created a number of critical challenges:
- 200+ page training manual that was difficult for new employees to navigate.
- Inconsistent workflows across acquired agencies, leading to inefficiencies and errors.
- Slow onboarding as employees spent excessive time searching through documentation.
- Increased compliance risks, with manual processes prone to human error.
Impact
Deploying Nurix’s AI-powered assistant transformed FMIG’s training and onboarding delivering measurable, high-value results
100%
of workflows automated
eliminating reliance on static manuals.
95%
accuracy
in guiding employees through processes and compliance steps.
25%
increase in team productivity
with faster onboarding and fewer errors.
237%
ROI within 90 days
proving rapid value realization.
The Core Technology Stack
Our Custom AI Solution
Nurix deployed a conversational AI Assistant tailored to First Mid Insurance’s training and compliance needs, transforming a static 200+ page manual into an interactive, always-available training companion.
We’ve turned cumbersome manuals into interactive AI assistants—dramatically increasing productivity, streamlining training, and reducing compliance risks.
Clay M. Dean - CEO, First Mid Insurance Group
Key Differentiator
Training that scales with zero overhead, zero retraining.
First Mid’s AI-powered assistant transforms onboarding by replacing static manuals with real-time, conversational guidance. It scales instantly to support new hires across multiple acquired agencies — without additional cost or retraining. With built-in knowledge retrieval, compliance logging, and performance analytics, every training interaction is traceable, consistent, and audit-ready.